Case Study: Craneware plc

About the Author

Keith Nielson, CEO

Craneware is recognised as the leading provider of revenue integrity solutions that improve financial performance in the US hospital and health system markets.

Founded in May 1999 by CEO Keith Neilson and CTO Gordon Craig, Craneware launched its first product in October 1999 after signing its first customer contract the previous month. By the end of 2000 more than 20 customers were signed, establishing the strong growth pattern that continues today. In September 2007, Craneware was listed on the AIM market of the London Stock Exchange.

Today, Craneware is headquartered in Edinburgh, Scotland, with US offices in Georgia, Tennessee, Massachusetts and Arizona. Employing over 200 staff, Craneware serves more than one quarter of all registered US hospitals and is respected as a healthcare business partner known to deliver value, quality, and outstanding customer service.

As Craneware has grown its customerbase and staff, we have also developed our solution set to aid US healthcare organizations in improving their financial performance across added areas in the revenue cycle.

In 2011, Craneware received The Queen’s Award for Enterprise in the international trade category. The Queen’s Awards recognize business acumen and success. In 2014, Craneware was the Large Scottish Digital Technology Company of the Year as awarded by ScotlandIS.

As a Scottish-based business with almost its entire market in the US, international trade legislation is something that greatly affects us. We have built a very successful export business and developed strong relationships with our US customers. The trade agreement TTIP currently being negotiated between the EU and the US, if successful, could mean we are able to trade with the US more efficiently, helping to strengthen and align intellectual property rights for the transatlantic market.


Company Profile
Industry: Technology & Innovation
Region: Scotland
Main obstacle: Non-alignment of IP rights

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